PCRF's Mission of Hope

As head of Jet Clean Janitorial, Inc., in Yorba Linda, California, Shawn Tillitt delivers a full range of interior restoration and cleaning services to businesses and institutions. Active in his community, Shawn Tillitt sponsors local high school and youth sports, and is a contributor to the Pediatric Cancer Research Foundation (PCRF).

Cancer mom Karla shares her experience on the PCRF website, explaining why pediatric cancer initiatives are so important. In late 2019, at only 21 months old, her son Ezekiel received a High-Risk B-Cell ALL diagnosis. This led to her connecting with the support resources offered by the PCRF for leukemia patients. In honoring her “brave little dude,” more than a dozen friends teamed up for PCRF’s Reaching for the Cure fundraiser.

Karla sums up the importance of the PCRF mission in one word: “Hope.” This includes grant-funded research into leading-edge cures for cancer. Another aspect is ensuring a healthy life after cancer. Karla’s young son presently undergoes “harsh adult treatments” that, even should he overcome leukemia, will likely result in persistent health issues into adulthood. In beating cancer, leukemia survivors continue to face elevated health risks. This is where the PCRF’s mission comes into play.

Three Qualities of Good Customer Service

Shawn Tillitt is the president and CEO of Jet Clean Janitorial, Inc. in Yorba Linda, California. As the head of Jet Clean Janitorial, Inc, Shawn Tillitt oversees a business model that ensures his staff delivers professional results and excellent customer service at all times.

The support you offer a customer before, during, and after they purchase and use your service or product is called customer service. Quality customer service is important because it gives customers an enjoyable user experience with your brand. Excellent customer service can help you retain customers and keep your company on a growth trajectory. There are several qualities a staff member must have to offer exemplary customer service, but the most essential are patience, professionalism, and a people-first attitude.

Not all customers are the same. For example, you may be able to quickly guide one customer through a difficult problem while another may be confused by what you’re explaining to them and ask several questions. So you must exercise patience and let a customer determine the pace of your interaction. This way, they can leave satisfied that you helped them with their query.

When offering customer service, you may encounter an upset client, rude, or immature. Don’t mirror their behavior. Instead, stay calm and reassure them you’ll do your best to solve their problem.

While you’re in business to make money, your customers shouldn’t feel they’re just a sale to you. Therefore, offer customer service that makes your customer feel they can raise any concerns they have with you and that they’re valued.

Dodgers Prevail Against Rival Giants

Shawn Tillitt is an Orange County executive who leads Jet Clean Janitorial, Inc., in Yorba Linda. Outside of his work, Shawn Tillitt enjoys community-building events like baseball and has coordinated local sponsorships for high school and youth sports.

When it comes to California baseball rivalries, none are larger than that between the San Francisco Giants and the Los Angeles Dodgers. This rivalry was on full display in the 2021 National League Divisional Series (NLDS), which lasted a full five games, as both teams brought their A-game to the plate and mound.

In the deciding final game of the series, Giants ace Logan Webb took the mound and continued with the type of lights-out performance he is known for in clutch situations. Seamlessly mixing sliders, sinkers, and change-ups, Webb had a scoreless streak of 13 innings heading into the sixth. In that inning, Mookie Betts scored on a looping double by Corey Seager.

The Giants answered back with a Darin Ruf leadoff home run in the bottom of the sixth. This put the teams back into a tense pitcher’s duel that lasted until the ninth inning. In the top half, the Dodgers’ Cody Bellinger hit a weak single to center that scored Justin Turner as the go-ahead run. This slender lead somehow held up for a scrappy Dodgers team that now faced an even more daunting playoff opponent in the Atlanta Braves.